Handling streams of online reservations can be a real headache. But by ensuring that the client gets their chosen time, that the instructor is available, and that there’s a proper record kept of every booking, our system made Snowtrax’s life a whole lot easier.
Snowtrax is an Alpine outdoor activity centre giving both amateur and more advanced skiers and snowboards the opportunity to hone their skills out on the slopes. Providing lessons for all experience levels, as well as running parties and events, this is so much more than a simple dry slope in Dorset.
A popular destination for kids’ parties, off-season fanatics and casual trippers, the main drivers for this booking system’s development were twofold: pricing and admin.
With over 100 instructors’ timesheets to manage, most of which teach several types of lessons, and with some instructors able to teach both skiing and snowboarding, but not all, and peak and off-peak pricing plans - handling bookings without a proper system in place was onerous to say the least.
On the front-end, the user had to enter their preferred dates online. A receptionist would then follow up the reservation with a phone call to confirm once they had cross-checked availability. Long.